Refund policy

SENSOVIA – Return & Refund Policy

At SENSOVIA, your satisfaction is our priority. We want you to feel confident with every purchase. If you are not completely satisfied with your order, we're here to help.

We offer a straightforward 30-Day Return Policy, giving you 30 days from the date of receiving your order to request a return.

⏱️ 30-Day Return Window

To qualify for a return, you must contact our support team within 30 days of receiving your package.

Please note that items returned without prior authorization from SENSOVIA will not be accepted.

📋 Return Eligibility & Conditions

To ensure a smooth return process, all returned items must meet the following requirements:

  • Items must be in their original packaging, unused, unwashed, and in the same condition in which they were received.

  • All original tags, accessories, and documentation must be included.

  • A valid receipt or proof of purchase must be provided.

📦 Return Shipping & Labels

  • Return Shipping Costs: Customers are responsible for purchasing and providing their own return shipping label. Original shipping costs are non-refundable.

  • Shipping Recommendation: We strongly recommend using a trackable shipping service or purchasing shipping insurance. SENSOVIA cannot guarantee receipt of returned packages. Refunds cannot be processed for packages lost during return transit.

💬 How to Initiate a Return

Initiating a return is simple. Contact our customer support team directly through WhatsApp, and we will guide you through the process and provide the appropriate return address.

💬 WhatsApp Support: [1 (672) 786-6630]

Please include the following information in your message:

  • Your Order Number

  • The Name used when placing the order

This will help our team locate your purchase and assist you more efficiently.

💰 Refund Processing

Once your returned item has been received and inspected, SENSOVIA will notify you via email or WhatsApp regarding the approval or rejection of your refund.

If your refund is approved, it will be processed automatically to your original payment method within 1–2 business days.

Please allow additional time for your bank or credit card provider to process and post the refund to your account.

Thank you for shopping with SENSOVIA. We appreciate your trust and support!